Terms & Conditions

Welcome to Ayora. By accessing and using our website, ayora.pk, or purchasing products from us, you agree to comply with and be bound by the following Terms & Conditions.

Please read these terms carefully before placing an order.

1. General Information

Ayora operates an online store serving customers in Pakistan. We reserve the right to update, modify, or change these Terms & Conditions at any time without prior notice.

By continuing to use our website after any changes are made, you agree to the updated terms.

2. Products & Product Information

We make every effort to ensure that product descriptions, images, colors, sizes, and other information displayed on our website are accurate.

However:

• Product colors may vary slightly due to lighting, photography, or different screen settings.
• Product measurements may have minor variations.
• Product availability may change without prior notice.
• We reserve the right to correct any errors or inaccuracies in product information.

3. Prices

All prices displayed on our website are in Pakistani Rupees (PKR) unless otherwise stated.

Ayora reserves the right to change product prices at any time without prior notice.

The price applicable to your order will be the price displayed at the time the order is placed.

4. Orders

When you place an order through our website, you agree to provide accurate and complete information, including:

• Full name
• Complete delivery address
• Valid phone number
• Email address, where applicable
• Any other information required to process your order

We reserve the right to cancel or refuse an order if:

• The product is unavailable.
• Incorrect or incomplete information has been provided.
• We suspect fraudulent or unauthorized activity.
• There is an error in product pricing or information.
• The order cannot be delivered to the provided address.

If an order is cancelled after payment has been received, the applicable amount will be refunded according to our refund process.

5. Order Confirmation

After placing an order, you may receive an order confirmation through phone, SMS, WhatsApp, email, or another available communication method.

Receiving an order confirmation does not necessarily guarantee that the order has been dispatched. Orders may be subject to verification before processing.

6. Delivery

We deliver orders within Pakistan through available courier services.

Delivery times may vary depending on:

• Customer's location
• Courier service
• Weather conditions
• Public holidays
• Unexpected logistical circumstances
• Other factors beyond our control

Customers are responsible for providing a correct and complete delivery address and an active contact number.

Ayora will not be responsible for delays caused by incorrect or incomplete customer information.

7. Cash on Delivery (COD)

If Cash on Delivery is available for your order, payment must be made to the courier at the time of delivery.

Customers are requested to accept orders that they have placed. Repeated refusal or intentional non-acceptance of orders may result in restrictions on future Cash on Delivery purchases.

8. Exchange & Return

Our exchange process is governed by our Exchange Policy.

Customers should review the Exchange Policy before placing an order.

Exchange requests must meet the applicable eligibility requirements and time limits stated in that policy.

9. Cancellation of Orders

Customers may request cancellation of an order before it has been dispatched.

Once an order has been dispatched, cancellation may not be possible.

Ayora reserves the right to cancel an order due to product availability, pricing errors, verification issues, suspected fraud, or other operational reasons.

10. Customer Responsibilities

Customers agree to:

• Provide accurate information when placing an order.
• Use the website only for lawful purposes.
• Not misuse or attempt to damage the website.
• Not place fraudulent or intentionally misleading orders.
• Not attempt to gain unauthorized access to any part of the website or its systems.

11. Intellectual Property

All content available on ayora.pk, including but not limited to:

• Logos
• Brand name
• Product images
• Product descriptions
• Graphics
• Website design
• Text
• Other original content

is owned by or licensed to Ayora and may not be copied, reproduced, distributed, modified, or used commercially without prior written permission.

12. Website Use

We make reasonable efforts to keep our website available and functioning properly. However, we do not guarantee that the website will always be:

• Available without interruption
• Free from technical errors
• Completely secure
• Free from viruses or other harmful components

We reserve the right to temporarily suspend or modify the website for maintenance, updates, security, or other operational reasons.

13. Third-Party Services

Our website may use third-party services, including courier companies, payment providers, hosting services, or other service providers.

Ayora is not responsible for delays, interruptions, or issues caused directly by third-party service providers, although we will make reasonable efforts to assist customers where possible.

14. Privacy

Customer information is handled in accordance with our applicable privacy practices.

By placing an order with Ayora, you consent to the use of your provided information for purposes such as:

• Processing your order
• Delivery of your order
• Customer support
• Order verification
• Communication regarding your purchase

We will not knowingly use customer information for purposes unrelated to our services without appropriate consent, except where required by law.

15. Limitation of Liability

Ayora will make reasonable efforts to provide accurate product information and reliable services.

However, to the extent permitted by applicable law, Ayora shall not be liable for losses, delays, or issues arising from circumstances beyond our reasonable control, including courier delays, natural disasters, technical failures, or incorrect information provided by the customer.

Nothing in these Terms & Conditions is intended to exclude or limit any rights that cannot legally be excluded under applicable Pakistani law.

16. Governing Law

These Terms & Conditions shall be interpreted and governed in accordance with the applicable laws of the Islamic Republic of Pakistan.

Any disputes will be handled in accordance with applicable Pakistani laws and regulations.

17. Changes to These Terms

Ayora reserves the right to update or modify these Terms & Conditions whenever necessary.

Any updated version will be posted on this page. Customers are encouraged to review this page periodically.

18. Contact Us

If you have any questions regarding these Terms & Conditions, orders, or our policies, please contact us:

Email: ayorapak@gmail.com
Phone / WhatsApp: 03145066417
Website: https://ayora.pk/

Ayora — Thank you for shopping with us.