Exchange Policy

At Ayora, we value our customers and want to make your shopping experience as easy and satisfactory as possible. If you receive an item that is damaged, defective, incorrect, or requires a size exchange, you may request an exchange according to the terms below.

Exchange Time Period

Exchange requests must be submitted within 7 days of receiving your order.

Requests submitted after 7 days may not be accepted.

Conditions for Exchange

To be eligible for an exchange:

The product must be unused, unwashed, and unworn.
The product must be in its original condition and packaging.
All original tags, labels, and accessories must be intact.
The original invoice/order number or proof of purchase must be provided.
The product must not have been altered, damaged, stained, or used by the customer.

Eligible Reasons for Exchange

An exchange may be requested in the following cases:

Wrong product received.
Wrong size received.
Product received damaged or defective.
Product received with a manufacturing fault.

For damaged, defective, or incorrect items, please contact us as soon as possible after receiving your parcel.

Non-Exchangeable Items

Products will not be eligible for exchange if:

They have been used, worn, washed, altered, or damaged by the customer.
Original tags or packaging have been removed or damaged.
The exchange request is made after the applicable exchange period.
The item is purchased on sale, clearance, or under a special promotion, unless otherwise stated on the product page.
The product is customized or made specifically according to the customer's request.

Exchange Process

To request an exchange:

Contact us within 7 days of receiving your order.
Provide your order number and reason for exchange.
For damaged, defective, or incorrect products, send clear pictures/videos of the item when requested by our customer support team.
Once your request is reviewed and approved, our team will provide you with the exchange instructions.
Send the product back according to the instructions provided by our team.
After receiving and inspecting the returned product, we will process the exchange.

Please do not send any product back without contacting us first, as unauthorized returns may not be accepted.

Exchange Delivery Charges

If the exchange is requested because of a wrong, damaged, or defective product sent by Ayora, we will cover the applicable exchange delivery charges.

For a size exchange or change of preference, applicable courier/re-delivery charges may be payable by the customer.

Product Inspection

All returned products are inspected before an exchange is approved. If the returned item does not meet the conditions mentioned in this policy, Ayora reserves the right to reject the exchange request.

Important Note

Slight differences in color may occur due to lighting, photography, or differences in individual device screens. Such minor variations will not normally be considered a product defect.

This Exchange Policy is intended to provide a transparent and fair process for customers shopping with Ayora in Pakistan. It does not limit any rights available to consumers under applicable Pakistani consumer protection laws.