Return Policy

At Ayora, we aim to provide our customers with quality products and a smooth shopping experience. If you are not satisfied with your order, you may request a return in accordance with the conditions mentioned below.

1. Return Period

Return requests must be submitted within 7 days of receiving your order.

Any return request submitted after 7 days may not be accepted.

2. Conditions for Return

To be eligible for a return, the product must:

Be unused, unworn, and unwashed.
Be in its original condition.
Have all original tags and labels attached.
Be returned in its original packaging where applicable.
Not have any stains, marks, damage, alterations, or signs of use.
Be accompanied by the order number or proof of purchase.

Ayora reserves the right to inspect returned products before approving a return.

3. Eligible Reasons for Return

A return may be accepted in the following situations:

Wrong product was delivered.
Product arrived damaged.
Product has a manufacturing defect.
Product received does not match the ordered item.

For damaged, defective, or incorrect products, customers should contact us as soon as possible after receiving the order and provide clear photos or videos when requested.

4. Non-Returnable Items

Returns may not be accepted for products that:

Have been used, worn, washed, or altered.
Have damaged or removed tags.
Are stained, damaged, or otherwise not in their original condition.
Are returned after the 7-day return period.
Were purchased on sale, clearance, or under a special promotion, unless specifically stated otherwise.
Were customized or made according to the customer's specific requirements.

5. Return Process

To request a return:

Contact Ayora within 7 days of receiving your order.
Provide your order number and the reason for the return.
If required, send clear pictures or videos of the product.
Our team will review your request.
If approved, you will receive instructions regarding the return shipment.
Send the product back according to the instructions provided by our customer support team.
Once the product is received and inspected, we will inform you about the outcome of your return request.

Please do not send any product back without contacting us first.

6. Return Delivery Charges

If the return is due to a wrong, damaged, or defective product sent by Ayora, we will cover the applicable return delivery charges.

If a return is requested for any other reason, the applicable delivery or return charges may be payable by the customer.

7. Refunds

Once the returned product has been received and inspected, eligible refunds will be processed according to the applicable payment method and our internal refund process.

For Cash on Delivery (COD) orders, customers may be required to provide accurate bank account or other necessary payment details for processing an approved refund.

Refund processing and bank transfer times may vary depending on the payment method and financial institution.

8. Exchange Instead of Return

Where applicable, customers may choose an exchange instead of a return.

Please refer to our Exchange Policy for complete information regarding exchange eligibility and procedures.

9. Product Inspection

All returned products are subject to inspection.

If the product does not meet the return conditions stated in this policy, Ayora may reject the return and return the product to the customer.

10. Important Note

Minor differences in product color may occur due to photography, lighting, or individual device screen settings. Such minor variations will generally not be considered a valid reason for return.

Nothing in this Return Policy is intended to limit any consumer rights available under applicable laws of Pakistan.